How can I return my package?

If you have read and have not found a solution in our knowledge base, kindly submit a ticket.

We know that sometimes things don't work out with your purchase, and that's completely understandable! If you need to return your order within 30 days of receiving it, you can track it using the provided tracking number. Rest assured, we've got you covered. Just reach out to our friendly customer support team at support@get-matsato.com and let us know why you'd like to return your product.


Just take note that the customer is responsible for the cost of return shipping, and we are unable to cover any fees. To find out more information, you may visit our Return Policy page.

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