Ordering Errors

If you have read and have not found a solution in our knowledge base, kindly submit a ticket.

We understand that errors can happen when you place an order. While we can't always guarantee an immediate correction before your order is shipped out, we're here to help you! We've found that common mistakes made by customers include providing the wrong address, ordering incorrect quantities, making duplicate orders, and more.


But don't worry! If you have any concerns about these issues, you can contact our excellent customer service team as soon as possible at support@get-matsato.com, and they will be happy to assist you in any way they can.

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